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🌟Bihar Right to Public Services Act, 2011 – Reference Material for Appeal and Revision

PROVISION FOR APPEALS UNDER THE BRTPS Act:

Over the last few years, Bihar has laid special focus and emphasis on Governance and administrative reforms.

It has taken various steps to ensure better Government service delivery through measures aimed at improving transparency and accountability in Government processes and systems through policy interventions, e-governance initiatives, redressal mechanisms, etc. One such intervention is the Bihar Right to Public Services Act 2011 launched in August 2011 which gives rights to citizens for services that the Government is duty bound to deliver to them, agreeing to deliver services within stipulated time limits, fixing accountability within the system by naming public servants who would be held responsible and providing a chance to appeal in cases where services are delayed or denied. Thus, this act incorporates the concepts of accountability, timeliness and service delivery- all essential ingredients for good governance.

OBJECTIVE of the Bihar Right to Public Services Act (BRTPS) Act:

To provide for the delivery of notified public services to the people of the State within the stipulated time limit and for matters connected therewith and incidental thereto.

PROVISION FOR APPEALS UNDER THE BRTPS Act:

Section 6 of the BRTPS Act provides for the right of appeal, according to which, “Any person whose application for service is rejected by a designated public servant or who is not provided the service within the stipulated time limit, may take recourse to redressal by filing an appeal to the Appellate Authority within thirty days from the date of rejection of application or the expiry of the stipulated time limit”. Further, if the applicant or the designated public servant is aggrieved by the order of the Appellate Authority or there is non-compliance of the Appellate Authority order by the designated public servant, there is also a provision for a second appeal to the Reviewing Authority. Further, if the Appellate Authority fails to decide on an appeal within the stipulated time, the applicant may resort to making a second appeal to the Reviewing Authority.

🌟Benefits

• Transparent and legal appeal redressal mechanism
• Quick resolutions (15 working days)
• Online application & tracking
• Digital updates and decision delivery

✨Unique Features

• The legal right to lodge an appeal.
• Fair hearing from RTPS Officers.
• Resolution in 15 working days.

📝Submit Appeal Online

• Register First Appeal
• Register Second Appeal
• Officer Login
• Track Appeal Status

⚙️How It Works

Each appeal gets a unique reference number and a hearing date. The matter is handled by a neutral RTPS Officer. If unsatisfied, further appeal is possible.

Important Info

• Bihar RTPS Act 2011
• SMS and email updates provided
• Appeals are independently reviewed